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¡äUnfortunately it does look like the order has been lost in the post, would you like a replacement sent or would you prefer that I issued you with a full refund?

Please let me know which option you would prefer, I do apologise for the inconvenience caused.

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I used to buy commodities from foreign countries.
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I have not experienced up to now such a case.
This is the first time.
I cannot believe¡ªWell, in conclusion,
I would like a replacement sent.

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